Customer Service Representative NEW

Bluffton, South Carolina
Howell Chase

Customer Service Representative:

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Essential Job Duties:

– Respond promptly to customer inquiries via phone, email, and chat.

– Resolve customer complaints and issues efficiently and professionally.

– Provide accurate information about products and services.

– Document and update customer records with details of interactions and transactions.

– Follow up with customers to ensure their issues are resolved.

– Collaborate with team members to improve customer service processes.

– Identify customer needs and assist them in making informed decisions.

– Adhere to company policies and procedures while addressing customer concerns.

– Maintain a positive, empathetic, and professional attitude toward customers at all times.

– Escalate complex issues to appropriate departments or supervisors when necessary.

– Participate in training and development sessions to enhance service skills.

– Keep up-to-date with the latest product knowledge and updates.

– Assist in developing support materials and resources for customers.

Preferred Qualifications:

-Experience in Service Titan or similar software

-Experience in dispatching / customer service in home service industry

Compensation details: 18-22 Hourly Wage

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