Agency Manager – State Farm Agent Team Member NEW

Port Jervis, New York
Joel Mermelstein – State Farm Agent
Job Description Job Description Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

We are seeking a driven, experienced, and people-focused Office Manager to lead daily operations, support agency growth, and help develop a high-performing sales and service team within our insurance agency.

This role is ideal for a career-oriented professional with a strong background in insurance or financial services who thrives in a fast-paced environment, values leadership and accountability, and understands how to motivate individuals while maintaining a positive and growth-focused culture.

Responsibilities

• Oversee daily office operations and ensure efficiency across sales and customer service functions
• Lead, coach, and support a high-performing sales and service team
• Help develop team members through motivation, accountability, and individualized coaching
• Foster a positive office culture centered around growth, professionalism, teamwork, and customer experience
• Assist with sales strategy, production goals, and performance management
• Handle escalated customer concerns professionally and effectively
• Work closely with clients from diverse backgrounds and provide exceptional customer service
• Monitor workflows, office organization, and operational standards
• Support recruiting, onboarding, and training efforts for new team members
• Ensure compliance with agency procedures, company standards, and industry regulations
• Help identify strengths within team members and maximize each individual’s potential for success

Qualifications

• Prior management experience in sales and customer service required
• Insurance or financial services industry experience required
• Strong leadership, communication, and interpersonal skills
• Proven ability to motivate and develop a team
• Comfortable managing multiple personalities and working styles
• Ability to maintain professionalism in a fast-paced environment
• Strong organizational and problem-solving abilities
• Goal-oriented with a positive and growth-minded attitude
• Licensing experience or active insurance licenses are a plus

What We’re Looking For

We are looking for someone who understands that successful leadership is about developing people, creating strong culture, and helping a team succeed together. The ideal candidate knows how to balance accountability with encouragement and can bring out the best in both clients and team members.

This is an excellent opportunity for someone looking to build a long-term career in the insurance and financial services industry while growing into higher levels of leadership and responsibility.

Compensation & Benefits

• Competitive base salary
• Performance bonuses and incentives
• Career growth opportunities
• Professional development and leadership advancement
• Supportive and team-oriented environment

If you are passionate about leadership, personal growth, customer relationships, and building a successful team culture, we would love to hear from you.