Director: Enterprise Sales & Solutions – East Region NEW

Quality One
Job Description

Position Overview:

As the Director, Enterprise Sales & Solutions, you will represent Crosscall to the US B2B/Enterprise customers in conjunction with our partner Quality One Wireless and their US operator partners. You will bridge the gap between technical product knowledge and high-stakes sales execution. Your mission is to establish Crosscall as the “Trusted Advisor” in the rugged device market, navigating complex carrier ecosystems and drive rapid product acceptance through deep relationships, expert training, and strategic road mapping with our teams located in Europe. Experience working with AT&T preferred.

Job Duties and Responsibilities:

Carrier Strategy & Relationship Management

• Carrier: Build and maintain deep, multi-level relationships across major U.S. carriers regionally to ensure product acceptance and growth in conjunction with the Quality One team members.
• Carrier Certification: Assist and support local and European resources when delays and issues impact product acceptance and launch schedules.
• Sales Channel Integration: Train and influence carrier field sellers, building the trust and product confidence necessary for them to advocate for Crosscall.
• Go-to-Market Execution: Tailor strategies for specific carrier segments, including Small Business, Medium Business, Large Business and Enterprise specific verticals to position Crosscall products and market initiatives.
• Relationships: Established history with Enterprise carrier sellers and their individual threshold requirements for new product acceptance with the goal of driving the individual sellers customer offerings.

Product Leadership & Subject Matter Expertise

• Roadmap Ownership: Help define the US product roadmap by integrating customer insights, market trends, and competitive intelligence.
• SME Status: Master all technical aspects of the hardware, including firmware deep-dives, for seller training and customer troubleshooting.
• LMR & 5G Convergence: Leverage expertise in LMR to lead conversations on broadband/5G augmentation and the replacement of legacy tech.
• PTT Advocacy: Drive adoption of Push-To-Talk applications, understanding the nuances of the competitive landscape for future devices.

Sales Execution & Customer Success

• The Trusted Advisor: Present to C-Suite and Regional Leadership to instill confidence in product performance, firmware reliability, and long-term implementation.
• Closing & Implementation: Move customers through repeatable sales models to close deals and manage complex, multi-location product rollouts.
• Liaison Loop: Act as the vital link between US field insights and Global R&D, ensuring future products reflect US market trends and end-user needs.
• Rugged: Knowledge of the rugged device market in the U.S. including history, competition and market direction.

Core Competencies

• Strategic Leadership: Established history with carrier sellers and their individual threshold requirements for new product acceptance with the goal of driving the individual sellers customer offerings.
• Storytelling & Public Speaking: Ability to translate complex technical concepts (RAN, firmware, PTT) into straightforward, persuasive presentations.
• Cross-Functional Collaboration: seamless interaction with European Marketing, Engineering, and Manufacturing teams as well as regional Quality One Wireless team members.
• Segment Expertise: Deep knowledge of the B2B and Enterprise business segments.

Job Specific Requirements and Qualifications:

• Rugged Market Mastery: Deep understanding of the U.S. rugged device history, competitors, and future direction.
• Carrier Fluency: Intimate knowledge of carrier sales structures, ordering processes, and individual seller goals.
• Training Prowess: Experience producing and delivering training content for both one-on-one and large-room environments.
• Business Acumen: Ability to establish KPIs and success metrics to measure product performance and market impact.
• Field-Ready: Willingness to engage in in-field training and attend industry conferences as a brand champion.

Special Requirements and Working Conditions

• Travel regionally (50%)
• Dynamic presenter to small-medium groups
• Track and communicate sales opportunities
• Great communication skills
• Preferred Location: Florida or Georgia

Work Experience:

• AT&T Enterprise: Preferred candidate will have 7+ years’ experience working with the AT&T Enterprise sellers for the East Region position.
• Sales Channel Integration: Train and influence carrier field sellers, building the trust and product confidence necessary for them to advocate for Crosscall.
• Go-to-Market Execution: Tailor strategies for specific carrier segments, including Small Business, Medium Business, Large Business and Enterprise specific verticals to position Crosscall products and market initiatives.
• Relationships: Established history with Enterprise carrier sellers and their individual threshold requirements for new product acceptance with the goal of driving the individual sellers customer offerings.
• Regional Enterprise: Preferred candidate will have the ability to support other operators in the East region as required devices become available through Verizon and AT&T.

Education:

• Bachelor’s degree required