Bilingual Site Coordinator Family Services, Resource Navigation, Client Services, NEW

Colorado Springs, Colorado
Catholic Charities of Central Colorado, Inc.
Job Description Job Description Description: Position Summary

At Catholic Charities of Central Colorado, we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulfilling journey with deep purpose.

We’re looking for a Bilingual Site Coordinator with our Family Connections team!

We are seeking a compassionate, organized, and bilingual (English/Spanish) Site Coordinator to serve as the first point of contact for families seeking support. In this role, you will create a welcoming environment, connect families with resources, coordinate on-site services, supervise and support volunteers, and help ensure daily operations run smoothly. The ideal candidate is service-oriented, trauma-informed, and passionate about strengthening families and helping the community thrive.

Key responsibilities include:

• Welcome and assist families
• Coordinate front desk operations
• Train and supervise volunteers
• Provide administrative and data support
• Coordinate donation efforts and special events
• Assisting Spanish-speaking clients
• Partner with the Family Navigation team

What We Offer:

• A supportive and collaborative work environment
• On-the-job training
• A comprehensive benefit package including health and wellness, retirement, and generous paid time-off

If you’re ready to make a positive impact in the community and support families with diverse needs, we invite you to apply today!

Qualifications & Competencies

Qualifications

• Associate degree preferred or currently enrolled in higher education classes in human services field
• Two years of experience providing human services or customer service
• Bilingual English/Spanish proficiency required
• Valid driver’s license and reliable transportation required
• Availability to work a flexible 40-hour workweek. The typical schedule is Monday-Friday, 8:00 a.m.-4:30 p.m. A flexible schedule is required and may include up to 1-2 evenings per week and one weekend day per month to support operations, family engagement activities, and program events.

Knowledge & Skills

• Knowledge and understanding of trauma-informed care principles/practices ; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches
• Ability to join with and implement a strengths-based approach to children and families
• Case management skills and ability to define, collaborate on, and facilitate attainment of stated goals
• Understanding of and compliance with confidentiality related to information and documents
• Strong computer skills including use of Microsoft Word, Excel, and database management systems
• Knowledge of Colorado Springs and other state and regional community resources

Communication & Relationship Building

• Empathetic and compassionate approach, with excellent verbal and written communication, problem-solving, listening, organizational, and interpersonal skills, and the ability to establish and maintain positive work relationships
• Sensitivity to the cultural and socioeconomic background of the children and families being served, with the ability to establish, foster, and maintain effective working relationships with a variety of clients

Professional Effectiveness

• Self-directed work style, with the ability to work collaboratively as a flexible and adaptable team member
• Ability and willingness to work within the established structure of the Family Services Department
• Enthusiasm for and commitment to the principle of helping others to help themselves
• Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through

Requirements: Essential Duties

• Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations
• Responsible for answering and promptly returning all calls in a professional and timely manner
• Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
• Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information.
• Train and supervise on-site volunteers and record volunteer hours in Get Connected database
• Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
• Responsible for collecting, managing, and reporting on data related to clients served in Site Services and ensure data quality of program services in database
• Assist volunteers and team with Spanish-speaking clients who walk-in and during appointments, as needed.
• Coordinate, execute, and develop reporting process for special projects/events (large donation events such as Just Between Friends, coat drives and handling of overflow donations, and other events).
• Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support.
• Work with Family Connections Director to promote the safety and security of families and other visitors through the active monitoring of potential threats, and development and adherence to safety protocols
• Coordinate donation drop-off, pick-up, and transfer of donations for delivery to Helen Hunt facility. Network with other agencies to handle overflow items
• Coordinate client intake information and feedback surveys

Work Environment

• A majority of the assigned duties are performed in an office environment
• The employee is subject to both inside and outside environmental conditions
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation

The salary range for this position is $17.65 – $19.60 / hour. Starting pay is determined based on directly related experience, qualifications, demonstrated skills, and the ability to perform the responsibilities of the position. Candidates with extensive directly related experience and a strong alignment with the role may be considered toward the upper end of the range.

Position Classification

Nonexempt

Full Time: 40 hours per week

Schedule: Monday – Friday 8:00 AM – 4:30 PM

A flexible schedule is required, which may include as many as 1-2 evenings per week and one weekend day per month to support operations, family engagement activities and program events.

Grant Funded Position: No

Benefits Offered

Paid Leave

• 17 paid holidays (approximate) annually
• 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority
• Spiritual Enrichment (2 hours monthly)
• Your Birthday! (Take a paid day off during your birthday month)

Health & Wellness Benefits

• Employee Assistance Program
• Dental Insurance
• Medical Insurance
• Vision Insurance
• $2,000 Dependent Life Insurance for spouse and each eligible child

Income Protection

• Short-term Disability Insurance after 30 days of employment
• Long-term Disability Insurance after 6 months of employment
• Workers’ Compensation Insurance
• Life Insurance
• $50,000 Term Life/AD&D Insurance

Retirement Benefits

• Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
• Option to participate in 403(b) Tax Deferred Annuities

Other: We are a Public Service Loan Forgiveness qualified employer

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.
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