Community Safety Coordinator

Minneapolis, Minnesota
PEOPLE SERVING PEOPLE

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need:

The Community Safety Coordinator supports and promotes the shelter operations and shelter’s security and safety infrastructure, engages stakeholders to identify and address safety needs, and empowers community members to safeguard each other through training and related support.

Responsibilities:

• Monitor CCTV and observe premises from the security desk; greet and check in guests and visitors in accordance with PSP protocols.
• Partners with Community Safety Manager (CSM) for key training initiatives for PSP staff, security, and safety team members.
• Partners with CSM to provide daily oversight, quality control and onboarding of new Security Officer.
• Works collaboratively with CSM to create and implement plans to support guests with safety concerns and create a more progressive approach to the People Serving People’s security awareness.
• Conduct bi-monthly audits of safety/first aid supplies.
• Working knowledge of OSHA regulatory guidelines.
• Partners with CSM to continuously evaluate the physical safety of the shelter facility and identify/resolve potential hazards.
• Attends Guest Advisory Council no less than quarterly to solicit feedback on and respond to any shelter guest concerns regarding community safety. Provide regular safety information and resources to guests.
• Conduct safety and security related investigations in partnership with the CSM, generated from PDL (Salesforce) entries.
• Utilize and operate a CCTV system to support investigations and conduct audits.
• Prepare written investigative reports for internal and/or external government agencies.
• Works in collaboration with the Guest Services Department resolving guest related situations.
• Partners with CSM to conduct annual review of Fire and weather-related emergencies with staff and security.
• Required to act as a liaison between local, state, and federal law enforcement agencies and People Serving People.
• Required to be a Mandated Reporter and work in partnership with Child Protective Services Investigators.
• Ensure that all security procedures are followed by Standard Operating Procedures, or the POST orders provided to all Security Officers.
• Ensure all visitors are escorted into People Serving People.
• Resolves conflicts utilizing approved de-escalation tactics.
• Trained to respond to all medical emergencies and activate emergency procedures.
• Answers off-hour calls in the event of an emergency, responding when needed.
• Must be able to sit or stand for extended periods of time.

Pay and Benefits:

• $27.50 /hourly
• Full-Time, Sunday – Thursday, 3:00 p.m. – 11:30 p.m.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• 40 days of PTO per year.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• 12 weeks of paid parental leave.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Required Education: High school diploma/GED, (1) Year of relevant job experience, or

Certified Criminal Justice Professional

Preferred Education: Bachelor’s degree in public safety/criminal justice

• Basic First Aid/CPR/AED Certification (Completed within 30 days of employment)
• De-escalation training/Certification (Completed within 60 days of employment)
• Certification in Wicklander Interview and investigatory skills.
• NARCAN training (Completed within 30 days of employment)
• Highly competent with Microsoft software including Outlook, Word, Excel, and the Office365 suite of applications including Microsoft Teams and SharePoint.
• Experience using web-based portals for procurement and compliance.
• Experience using, maintaining, and troubleshooting network video recorders, IP cameras and wireless bridges, with a basic knowledge of network architecture.
• Experience working with diverse teams and engaging constructively with diverse stakeholders, ideally but not necessarily those who have experienced homelessness.
• Familiarity with security equipment including but not limited to security cameras and network video recorders, access controls, metal detection and mass notification systems.
• Experience in training sourcing and delivery, ideally but not necessarily on safety topics.
• Experience overseeing facility safety, including the identification and elimination of physical hazards associated with but not limited to tripping, falling and electrocution.
• Familiarity with commercial security industry and civilian and/or military law enforcement. Formal experience in security or law enforcement is not required.
• Familiarity with criminal justice issues impacting marginalized and oppressed communities as well as with disparities and inequities created by systemic racism.
• Familiarity with the impact of trauma as well as trauma-informed and trauma-responsive practices.
• Experience chairing or serving on committees or working groups desired.

Compensation details: 27.5-27.5 Hourly Wage

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