Customer Services Trainer/QC

Phoenix, Arizona
Sonora Quest Laboratories
Primary City/State:
Phoenix, Arizona

Department Name:
Billing-Ref Lab

Work Shift:
Day

Job Category:
Revenue Cycle

POSITION SUMMARY
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to effectively communicate both verbally and with written communication.

MINIMUM QUALIFICATIONS

• Associate’s degree involving business/communication courses or two years’ experience as a medical billing customer service representative in a healthcare industry.
• Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

PREFERRED QUALIFICATIONS

• One year training or supervisory duties.
• Additional related education and/or experience

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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