Director, Content Development & Deployment Suite Lead

Philadelphia, Pennsylvania
Jazz Pharmaceuticals
If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases – often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Director, Content Development & Deployment plays a critical role in scaling how Jazz creates, reviews, and delivers high-quality, compliant content to support customer engagement across Jazz. This role leads teams responsible for content infrastructure, digital and web operations, MLR processes, and global content production, ensuring content is developed, approved, and deployed efficiently and consistently across channels. It goes beyond execution to shape how Jazz delivers timely, relevant, and compliant content experiences, enabling faster activation, improved engagement, and greater impact for patients, caregivers, healthcare professionals, and the business.

This role will report directly to the Head of Customer Orchestration and directly leads a team that includes:

• The Global Capability Owner for Content Infrastructure & MLR
• The Global Capability Owner for Digital & Web Operations
• A global team of individuals focused on Medical, Legal Regulatory (MLR) Operations, responsible for managing the end-to-end medical, legal, and regulatory review process for content and materials, enabling compliant, on-time content readiness for deployment across channels
• A global team of individuals focused on Content Factory, responsible for producing, adapting, localizing, and deploying approved content and assets across personal and non-personal channels

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

Essential Functions/Responsibilities

Leadership, Strategy and Vision

• Define and govern a scalable, centralized content operating model (“Content Factory”), including intake, prioritization, localization/adaptation, and quality standards to enable consistent delivery across brands and markets
• Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations. This includes:
  • Overseeing the MLR Ops team that leads end-to-end MLR review operations across promotional and non-promotional materials, maintaining governance standards, audit readiness, and reporting for MLR activity across brands, channels, and markets to enable compliant, scalable content distribution
  • Overseeing the Content Factory team that owns the centralized content operations model, establishing modular content standards enabling reuse, personalization, and faster omnichannel execution while maintaining DAM/CMS hygiene and governance across brands and markets
  • Holding the Global Capability Owners accountable for the performance and outcomes of the Content Infrastructure & MLR Global Capability including the end-to-end content lifecycle, from digital asset management and medical content creation to AI-enabled regulatory review, enabling compliant, scalable content distribution across the organization
  • Holding the Global Capability Owners accountable for the performance and outcomes of the Digital & Web Operations Global Capability ensuring integration with CRM, analytics, attribution, and consent/preference management capabilities

• Establish and govern a database of approved scientific and promotional claims to enable consistent, compliant reuse across marketing, medical, and field materials
• Oversee delivery of content aligned to brand standards, style guidelines, foundational assets, and overarching brand architecture
• Establish and maintain modular content standards that enable reuse, reduce rework, and increase speed-to-market while sustaining quality and consistency
• Own DAM/CMS governance and stewardship strategy (taxonomy, metadata, lifecycle management) to strengthen findability, compliance readiness, and reuse across the enterprise asset library
• Provide executive oversight of end-to-end MLR operations, including governance standards, audit readiness, and cycle-time improvement. (Promomats and Medcomms)
• Manage budget and resource allocation, making investment decisions across the team to maximize impact and performance outcomes
• Set the team vision and strategy, aligned to Customer Orchestration priorities and Jazz objectives, while staying ahead of industry trends and emerging best practices
• Define and govern how Content Development & Deployment capabilities mature over time, balancing near-term execution with long-term standardization, reuse, and scale
• Manage strategic vendor partners with clear accountability for quality, delivery, and outcomes
• Foster a high performance-driven culture of collaboration, learning, and continuous improvement across the team

Cross-Functional & Regional Alignment

• Partner closely with the Activation Leads to ensure user needs, readiness, enablement, and adoption considerations are embedded in Content Development & Deployment team strategy and prioritization
• Align franchise, functional, and regional stakeholders including senior leadership on content development and deployment priorities, balancing local needs with global standards and scalable ways of working
• Represent the Content Development & Deployment team in cross-functional forums to ensure clear decision rights and governance with Marketing, Medical, Legal, Compliance, and Technology partners to reduce handoffs and ensure compliant content readiness for deployment
• Collaborate with brand agencies of record (AOR) that may execute de novo content, ensuring clear handoffs to Content Development and Deployment team for modularization, adaptation and reuse across channels
• Create transparency through operating cadences and performance visibility (e.g., SLAs, cycle time, quality, reuse, compliance) to guide continuous improvement and investment decisions
• Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution

Required Knowledge, Skills, and Abilities

Technical Skills

• Deep understanding of medical, legal, and regulatory (MLR) operating models, including governance, audit readiness, performance management, and continuous cycle-time improvement embedded within modern content operating models
• Strong understanding of enterprise DAM and CMS ecosystems, including taxonomy, metadata, lifecycle governance, and reuse standards that enable scalable, compliant content production and distribution across brands and regions
• Strong command of modular and reusable content frameworks that accelerate speed-to-market, reduce duplication, and enable consistent omnichannel execution while maintaining quality and regulatory integrity
• Ability to translate brand and franchise priorities into scalable content capabilities by partnering across orchestration, activation, and platform teams, ensuring content is designed for downstream activation, reuse, and enterprise value . click apply for full job details