Director of Maintenance Field Operations

Chicago, Illinois
Advanced Technology Services
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:

To Live and Lead Safety

• Drives a culture of safety and wellness through personal example and through actively engaging sites in the achievement of safety objectives.
• Fosters preventive measures, encourages education, and completes auditing activity to create an environment for zero incidents.
• Leads and deploys ATS’s safety initiatives and employee health and wellness in support of our Beyond Zero initiatives.
• Engages and leads all safety investigations for incidents involving CLSRs/LOTO and accidents.

To Inspire and Provide Clarity on Vision and Strategy

• Is accountable for his/her actions and behaviors, driving accountability to priorities and goals through clear communication of what needs to be done and why.
• Demonstrates a thorough understanding of the vision, executing both long-term and short-term strategies, enabling direct reports to understand the value of site-level initiatives to the achievement of company-wide objectives.
• Acts as a champion for positive change, and coaches direct reports in the effective communication and implementation of new/revised processes and procedures.

To Own Our ATS Culture

• Provides leadership in formulating and administering company policies and best practices, including role modeling as well as teaching and setting expectations for ATS Culture behaviors.
• Observes team interactions to monitor engagement and identify potential concerns. Investigates for root cause issues when there are engagement gaps. Actively supports engagement surveys, working with the Site Manager to develop corrective action plans and to ensure completion of identified actions.
• Models the key competencies for ATS leaders, promoting the competency model and coaching others in the consistent demonstration of leadership behaviors.
• Builds a culture of engaged, high performing employees by setting clear expectations, providing opportunities for growth and development, and giving ongoing performance feedback.

To Support Our Employees’ Learning and Growth

• Ensures that site technician skills assessments, training and development plans are in place and are actively used for development, promotion, and performance management purposes.
• Recognizes employees’ contributions to the organization and encourages best practice sharing across the organization.
• Collaborates with HR Business Partners to resolve people-related issues and to share business updates as well as future actions/opportunities to ensure proactive people support plans are in place.

To Ensure and Drive our Business Results

• Ensures that the Operating System is fully understood, frequently reinforced, and embedded across all locations.

• Ensures that all sites develop and execute a site-specific maintenance plan per ATS standards.
• Monitors service level KPIs, Balanced Scorecard and customer dashboards.
• Delivers quarter by quarter financial results across the portfolio of business within the area of responsibility.
• Accountable for improving efficiency and effectiveness of workforce through the management of labor hours, labor utilization, backlog hours, PM optimization, and the implementation of tools and processes designed to improve labor productivity across their portfolio of business.
• Hires new employees with an eye to future potential; identifies current strong performers with growth potential; and executes succession planning to ensure bench strength for critical positions.

• Builds strong relationships with site and division customers in the context of customer expectations and ATS commitments. Promotes customer loyalty via customer surveys, effective communication, and responsive actions.
• Supports the Site Manager where contract changes or interpretation is required.
• Ensures customer satisfaction by understanding the unique needs of each customer, facilitating solution development, following up on progress, and assisting managers with taking corrective actions as needed.
• Reviews operational metrics with customers to measure, illustrate, and communicate ATS’s value.
• Executes organizational support and growth strategies for area.

• Collaborates with the team and with existing customers to expand ATS’s business, including opportunities for cost savings, quality improvements, and new ways to leverage the ATS relationship.
• Engages the sales team on new business opportunities through collaborating on assessments, developing new contract solutions, and creating models to support the scope of the potential new contract.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• Bachelor’s degree in business, engineering, operations management, or a related field and eight years of experience with business / operational management in a related industry or an equivalent combination of education and experience.
• Strong understanding of manufacturing work environment.
• Demonstrated leadership ability.

• High emotional intelligence quotient with ability to effectively interact with multiple stakeholders, i.e., technicians, site leadership, ATS senior leadership, and customers.
• Solid financial acumen and experience managing P&Ls and financial forecasting.
• Experience leading change management in an organization.
• Demonstrated capability to think strategically and to articulate strategic plans.
• Extensive travel required.

Desirable KSAs:

• Maintenance management experience preferred.
• Experience leading managers across multiple locations preferred.
• Proven experience with operational excellence & continuous improvement methodologies.

• Experience with new customer integrations or startup activities.

Leadership Core Competencies:

Business and Company Acumen

Lead with honesty and integrity

Build bold and relevant strategies

Welcome and motivate change

Recognize the right outcomes and how they were achieved

Role model safety and wellness

Emotional Intelligence

Provide psychological safety

Be self-aware

Build relationships

Ask for and act on feedback

Respect diverse background and viewpoints

Lead in the Present; Eye to the Future

Commit to accountability

Coach people to their potential

Own talent development and placement

Turn problems into opportunities

Be resilient and flexible

Communicate, Communicate, Communicate

Practice transparency

Build relationships through respect

Be a curious learner and credible teacher

Influence in a proactive, positive way

Ensure cross functional awareness/decisions

Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle,or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Transparancy
$185 – $210 USD

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.