Multi-Site Community Manager NEW

Cleveland, Ohio
Osprey Management
Description:

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 110+ assets spread across 30 states. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms.

Job Summary:

The Multi-Site Community Manager is responsible for overseeing the daily operations of multiple manufactured housing communities. This role ensures financial performance, resident satisfaction, and operational consistency across the assigned properties. The manager leads on-site teams, coordinates maintenance and vendor services, facilitates home sales, and ensures compliance with company policies and applicable laws. This position requires strong organizational, leadership, and communication skills to manage multiple locations effectively.

Multi-Site Community Manager Compensation:

• Annual Salary $45,000-$55,000
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Insurance benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Multi-Site Community Manager Responsibilities:

Financial & Administrative Management:

• Oversee rent collection, fees, and payments at all assigned properties using Rent Manager or similar property management software.
• Prepare and review bank deposits, reconcile resident accounts, and generate community-specific financial reports.
• Monitor resident delinquencies across sites, communicate outstanding balances, and implement collection procedures.
• Review and approve invoices from vendors and contractors; ensure proper coding and timely reconciliation for each property.
• Enforce lease agreements consistently across communities and manage the eviction process in compliance with legal requirements.
• Process resident move-outs and ensure proper documentation and reconciliation of security deposits.

Resident Relations & Community Engagement:

• Serve as the primary contact for resident questions, concerns, and service requests across multiple communities.
• Promote a positive and consistent living environment by enforcing community rules and ensuring a high level of customer service.
• Support and participate in local community engagement efforts that build goodwill and enhance the reputation of each location.

Property Operations & Maintenance Coordination:

• Oversee the maintenance and appearance of multiple communities, ensuring timely completion of repairs and upkeep of common areas.
• Coordinate with internal maintenance teams and third-party vendors to ensure quality and consistency in service delivery.
• Conduct regular site visits and inspections to uphold safety standards and company policies.

Sales & Marketing:

• Work with corporate marketing teams to implement strategies that support occupancy goals across assigned properties
• Facilitate mobile home sales by marketing available homes, conducting property tours, negotiating terms, and closing transactions.
• Maintain accurate records of home sales and leasing activities in compliance with applicable regulations.
• Ensure timely and professional follow-up with prospects across all sites.

Team Leadership & Oversight:

• Supervise and support on-site staff at each assigned location.
• Provide ongoing training, coaching, and performance feedback to ensure operational consistency.
• Delegate tasks appropriately and foster accountability across teams at each community.

Regulatory Compliance:

• Ensure compliance with all Federal Fair Housing Act regulations and applicable local housing laws.
• Enforce community rules and ensure policies are consistently applied across locations.

This job description outlines the general responsibilities of the role and may be subject to change based on business needs.

Multi-Site Community Manager Qualifications:

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of managerial experience of a mobile home community
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Must be highly motivated, be able to work independently, solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
• Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
• Excellent communication and customer service skills to engage with prospective buyers and residents effectively.
• Knowledge of Fair Housing laws, state regulations, and best practices related to property management and home sales.
• Possess strong written and oral communication skills.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Must be able to work a minimum of 40 hours per week with additional hours as required for proper management of asset
• Ability to solve problems
• Willing to learn and a drive to improve community/asset
• Valid driver’s license and clean background required

Disclosures:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at

We participate in the federal E-Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E-Verify notices available here:

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Requirements:

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