Operations Field Manager – Restoration NEW

Powell, Ohio
HighGround
Job Description Job Description Operations Field Manager – Restoration

Power Dry Columbus, OH

Who We Are

For over 37 years, Power Dry has been the trusted leader in water damage restoration, founded in the Kansas City metro area and expanding our footprint to Columbus, OH and Des Moines, IA. When water damage disrupts homes and businesses, our team delivers fast, reliable, high-quality service-bringing calm, clarity, and confidence to every situation. We build long-term partnerships by showing up, educating our clients, and doing what we say we will do.

Position Details

• Job Type: Full-time
• Compensation: Competitive base salary plus performance bonuses

Position Overview

The Operations Field Manager will be responsible for supervising and guiding a team of technicians in responding to property damage caused by water or mold. This role requires a proven ability to manage operations efficiently, ensure compliance with safety and quality standards, and maintain excellent customer relations. A strong knowledge of construction practices and jobsite safety protocols is essential. The ideal candidate will be proactive, detail-oriented, and highly skilled in both the technical and leadership aspects of mitigation work.

What You’ll Do

Key responsibilities include:

• Lead, coach, and develop the mitigation team to achieve operational excellence and exceptional customer satisfaction
• Oversee mitigation projects from start to finish, ensuring quality workmanship and on-time completion
• Conduct on-site inspections and provide hands-on leadership when needed
• Direct crews in the field and ensure proper construction and mitigation methods are followed
• Develop and improve operational workflows to maximize efficiency and productivity
• Monitor project progress, resolve issues quickly, and ensure customer expectations are exceeded
• Manage customer complaints and service issues through resolution, working directly with customers to address concerns and ensure a positive overall experience.
• Hire, onboard, train, and mentor new team members
• Conduct ongoing performance evaluations and provide coaching for continuous improvement
• Collaborate with other department leaders to coordinate staffing, equipment, and project resources
• Oversee inventory management and ensure equipment is properly maintained and available
• Review construction plans, scopes of work, and project documentation
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Provide operational support during emergency situations, including after-hours response when needed
• Monitor job costing, resource allocation, and operational performance

What We’re Looking For

• Bachelor’s degree or equivalent work experience required
• 2-5 years of management experience in construction, restoration, or a related industry
• Previous mitigation and restoration industry experience preferred
• Hands-on construction experience strongly preferred
• Strong understanding of financial reporting, job costing, and resource management
• Demonstrated leadership experience with the ability to motivate and develop teams
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of OSHA regulations and jobsite safety practices
• Ability to read and interpret construction plans and project documentation
• Bilingual (English/Spanish) is a plus

What Makes You Successful

• High-energy, positive leadership style
• Strong integrity and professionalism
• Excellent time management and organizational skills
• Customer-first mindset with the ability to remain calm under pressure
• Hands-on approach and willingness to work alongside your team in the field
• Ability to make sound decisions in a fast-paced environment

Benefits

We offer a comprehensive benefits package that includes:

• Competitive base salary plus performance bonuses
• Bi-Weekly pay
• Choice of medical plans, including select plans with $0 payroll cost for employee coverage
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA) for medical and dependent care expenses
• Health Savings Account (HSA) available with qualifying high-deductible plans
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off
• Paid holidays plus one floating holiday
• Sick time that carries over year to year
• Paid training and certification support
• Opportunities for advancement and career growth
• Travel reimbursement for work-related travel
• Employee referral bonus program
• Company-provided uniforms